Refund policy

Thank you for shopping with Alucir. We want you to love what you ordered — here's how we handle cancellations, damaged items, and refunds.

Order Cancellations
Because items are shipped directly from our fulfillment partners as soon as an order is placed, we can only cancel or change an order within 12 hours of purchase. After that window, the order may already be in production or shipped and cannot be cancelled or modified.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us at joserobertoarias2005@hotmail.com within 7 days of delivery with your order number and photos of the item and its packaging. We will arrange a free replacement or a full refund, whichever makes sense for the situation.

General Returns
We do not keep physical inventory — each order ships directly from the partner that stocks and fulfills it. Because of this, we are not able to accept returns for buyer's remorse or change of mind. Please review product photos, descriptions, and dimensions carefully before ordering, and feel free to email us with any questions before you buy.

Refunds
Approved refunds are issued to your original payment method within 5-10 business days. Shipping fees are non-refundable, except when the issue was our error (you received an incorrect or defective item).

Late or Missing Refunds
If more than 10 business days have passed since your refund was approved and you still don't see it, please check with your bank or card provider first, since posting times vary. If you still have questions, email us at joserobertoarias2005@hotmail.com.

Contact Us
Questions about this policy? Email us anytime at joserobertoarias2005@hotmail.com.

Some products have return conditions that differ from this general policy, as explicitly noted on that product's page.